FAQS
ORDER INFORMATION
Q: How do I place an order?
A: Orders can be placed directly on our website. If you are unable to process an order on lebwel.com, please send an email to Customer Care for assistance.
Q: How can I check the status of my order?
A: To track the status of your order, click the Track Order link in the bottom section of every page on lebwel.com. You will need your order number and the e-mail address used to place the order. Please allow 2-3 days for your order status to post.
Q: Can I change or cancel an order?
When you place an order, you will receive an email notification with your order details. It is your responsibility to verify the information and let us know about any discrepancies. We will call to confirm the order within 48 hours. Due to the nature of the items we sell, it takes a lot of effort to make any changes after that.
If you’ve changed your mind and your order hasn’t been confirmed or sent to fulfillment yet, you can submit at [email protected]
Q: What payment methods can I use?
A: You may pay for your order with a VISA, MasterCard, Discover or American Express credit card or debit card, with your PayPal or Visa Checkout account, or for U.S. Customers only, a Lebwel Gift Card. Currently, we are unable to accept payment by check, or payment by VISA, MasterCard, Discover, or American Express branded gift cards. At this time, you may only use one credit card per order. lebwel.com will add an authorization for funds to your payment method for the total amount or your purchase. Once your order ships, the charge will appear on your payment method. There may be multiple charges if your order is sent in many different shipments. All lebwel.com orders prices will be displayed and charged in U.S Dollars, USD. For international customers, additional credit card fees may apply; your credit card company may charge a fee for converting payment into USD. Please note that lebwel.com does not offer a layaway plan.
Q: Why are there multiple authorizations on my credit card?
A: You may see multiple authorizations on your account if you attempted to process an online order multiple times by hitting the “submit” button. Even if your order did not process, you may still see an authorization on your account. An authorization is a pending charge or hold on a payment account and is not a true charge. The authorization on your credit card or PayPal account allows lebwel.com to make sure the account is valid and has the necessary funds available to process your order. Your payment method is not charged until we ship your order. The release of an authorization may also appear as a refund on a credit card statement, or the authorization may be deleted from the account entirely. The void may take 7 business days (or longer, depending on your bank) to appear.
Q: Are credit card purchases safe on lebwel.com ?
A: Yes, your credit card purchases are safe on lebwel.com . We use secure servers and Secure Sockets Layer (SSL) technology to encrypt all of your personal information, including your credit card data. Once encrypted, your data cannot be read as it travels over the Internet. For additional information on how lebwel.com maintains your privacy and security, please click on Privacy Policy in the upper left-hand navigation area. We will securely store your personal billing information only if you have registered with us and have indicated that you wish us to store your credit card information. The secure storage of this information will facilitate a quick and convenient checkout for you. If you are not a lebwel.com member, your payment information will not be stored or saved.
Q: What about U.S. Sales Tax?
A: Customers will not be charged taxes. These charges vary from one country to another and are the buyer’s responsibility.
The shipping carrier will invoice you upon delivery of your merchandise depends on the sales tax laws of the location to which you are shipping.
Q: How can I place a bulk order of a product, when there is not enough in stock?
A: To place a bulk order for a product with a quantity in stock that does not meet your needs, please email at [email protected].
Q: What if I placed an order on Lebwel prior to it being merged into the new site experience? Will my order still be fulfilled?
A: Yes, your order will still be fulfilled. If you have questions regarding the status of your bulk purchase, please email at [email protected]
SHIPPING INFORMATION
Please refer to our Shipping Information page for details.
product information
Q: What if I can’t find an item on the website?
A: If an item no longer appears on the website, it may be out of stock or discontinued. Please email Customer Care for assistance.
Q: Can I resell Lebwel merchandise?
A: No resellers. We reserve the right to limit quantities, no rain checks.
Q: How can I find more information about an item on the website?
A: Many items have additional information available. To find out more:
- Read what other customers say about an item in the customer reviews
- Read the Description tab and Shipping and Returns tab on the Product Detail page
If you have more questions about an item’s picture or description, please email Customer Care for assistance.
Q: What is the handling fee?
A: For items shipping within the U.S. and U.S. Territories, a handling fee will apply to all orders. The fee will be automatically applied and included in the shipping and handling line of your order summary in the shopping cart.
Q: How do I place a special order for products not found on lebwel.com?
A: Please contact us at [email protected] to place special orders for products not available on lebwel.com
RETURN & REFUND EXCHANGES
Please refer to our Return & Refund Policy page for details.
SALES & COUPONS
Q: How do I enter a coupon or promo code for my order?
A: Promotion codes, if applicable, can be entered on the shopping bag page by clicking on the shopping bag icon on the top right of any page after adding items to your cart. The coupon or promo code field is below the order summary before the total in the right hand column
Q: Can I print coupons from the website?
A: Yes, you can print coupons.
Q: What coupons can I use on the website?
A: You may use any coupon which states it is valid to be used on lebwel.com. Some coupons are valid ONLY on lebwel.com, while other coupons are valid on lebwel.com. Please read the coupon details carefully for terms of use.
Q: How many coupons can be used during a store visit?
A: There are instances when Lebwel offers customers more than one (1) coupon that is valid during the same time period. The register system was designed to adhere to these requirements, so if the register accepts the use of two (2) or more coupons, it is likely that the coupons comply with these requirements. Customers generally may use more than one (1) coupon in a transaction with the following exceptions:
- They cannot use two (2) identical coupons (i.e., coupons with the same barcode number) in one (1) transaction.
- They cannot use two (2) or more transaction-level discounts in one (1) transaction.
- They cannot apply two (2) coupons or discounts to the same item.
Q: Why is my coupon code not working?
A: If your coupon does not seem to be working, please check the following:
- Did you type in the coupon promotion code exactly as it appears? Be sure to remove any extra spaces before or after the promotion code.
- Has the coupon expired? Or, is the coupon not yet active?
- Is the coupon able to be used on lebwel.com or is it valid in stores only? To determine this, please read the coupon details carefully.
- Are you trying to use the coupon on an item which is excluded from coupon use? To determine if you can use a code on the item you are purchasing please review the coupon exclusion language, or review the product copy for an exclusion note. Please note that you can use only one coupon or promotion code per order onlebwel.com.
- Is the coupon valid for your shipping destination?
Q: Can I use more than one promotion code per order?
A: No. At this time you are able to use one coupon or promotion code per order on lebwel.com.
Q: Can I use my coupon code on any item?
A: There are lebwel.com items that are excluded from coupon use. To determine if you can use a code on the item you are purchasing please:
- Review the coupon exclusion language carefully
- Review the product copy for an exclusion note
Q: Can coupons be exchanged for cash?
A: No, coupons are intended to provide a discount to your purchased order and cannot be exchanged for a cash value.
Q: If I forget to enter a promo code can my order price be adjusted?
A: An order may be able to be adjusted please contact us to discuss order options.
Q: Can I get a rain check for an out-of-stock item?
A: Please note that lebwel.com does not offer rain checks or process backorders. However, when prompted, you can provide us with an e-mail address and we will notify you by e-mail when the item comes back in stock.
Q: How can I know when something is on sale?
A: Sale prices change regularly. To receive notification of sale events via mail or e-mail, please send an email to Customer Care for assistance. Our Customer Care team are unable to provide information regarding future sale events. Pricing may be different between the website and Lebwel stores for many reasons, including the timing of promotional events. Please note that we do not offer rain checks if an item is out of stock at the time it is on sale.
Please contact us with any questions, comments or concerns about this information.